Recover $210K in Annual Profit With AI Support Built for Home Gym Brands
We help home gym equipment brands at $1M to $15M ARR recover lost pre-purchase leads and reduce support workload with AI agents trained on your catalog, freight policies, order workflows, and brand voice.
Your Support Queue Is Costing You
More Than You Think
Every unanswered question is either a lost sale, a delayed order, or a support case your team still has to clean up manually.
Compatibility Questions Go Unanswered
Shoppers ask if the squat rack fits their ceiling or if plates work with their barbell. No reply within the hour means they buy elsewhere — your competitor wins on response speed, not product.
Freight Confusion Kills Conversions
LTL freight on 300-lb equipment terrifies first-time buyers. Questions pile up around liftgate requirements, delivery windows, and damage risk. Your team burns hours repeating the same answers.
WISMO Floods Your Inbox Daily
"Where is my power rack?" floods support queues every day orders ship. Repetitive, low-value, high-volume — and every one requires a human to look up an order and type a reply.
Returns and Warranty Handled Manually
Damaged-on-arrival equipment, warranty claims, and return logistics each require individual handling. Delays frustrate customers, and the manual workload compounds as your volume grows.
Generic AI agents can answer basic questions. The real bottleneck is what happens next - quote requests, damaged items, freight issues, warranty claims, and order questions still need to become structured work for your team.
The Difference Is the Handoff
Most AI agents answer the question and send the customer somewhere else. Helpify turns the conversation into a structured case your team can act on.
Structured intake, not chat memory
Order numbers, emails, issue types, product details, documentation notes, quote requirements, delivery constraints, and timelines are captured into fields - not guessed from a transcript.
Backend routing included
Cases can be logged to Google Sheets, pushed to Gorgias or Zendesk, routed to sales, sent by email, or passed into your existing operations stack through n8n.
Human review when it matters
Damaged equipment, warranty claims, refunds, cancellations, and high-value quote requests are escalated with full context instead of being blindly auto-resolved.
When a case needs a human, Helpify does not just say “contact support.” It collects the right details, creates a structured case, and routes it to your team with full context.
What We Handle
Every high-volume ticket type your team handles daily - automated where safe, escalated with full context when human review is required.
Pre-Purchase
45% of ticketsPost-Purchase
55% of ticketsFor routine questions, the agent resolves instantly. For sensitive cases, it collects the required details and routes a complete case to your team.
Pre-Purchase Profit Recovered / Year
$0
for a $5M Shopify home gym brand at 20% net margin
Every Unanswered Question Is a Lost Sale
Home gym equipment shoppers research before they commit. They ask about ceiling clearance, weight capacity, plate compatibility, and lead times. If your team does not answer within the hour, they buy from a competitor who does.
Helpify answers live - 24/7 - using your catalog, product specs, freight policies, and fit logic. When the buyer needs a quote or human review, the agent captures the details and routes the opportunity instead of losing it to a generic contact form.
Book a Strategy Call25% of Your Tickets Are Just “Where’s My Order?”
WISMO is the highest-volume, lowest-value ticket type in equipment ecommerce. Your best customer service rep is answering the same question 40 times a day while higher-value cases wait.
Helpify connects to Shopify Orders, ShipStation, and carrier tracking tools to deliver order status automatically where data is available - and route exceptions to your team with full context.
Of all post-purchase tickets
0%
handled before your team has to manually look up an order
Returns, Warranty and Damaged Items
Handled With Precision
A 300-lb barbell arriving damaged is a high-stakes moment. Helpify handles the first response, collects the right evidence, and routes the case to your team with full context when human approval is required.
Damaged-on-Arrival Equipment
Immediate acknowledgment, photo and packaging documentation prompts, and escalation to your team with order context attached. The customer feels heard. Your team gets what they need to act.
Returns and Exchange Processing
Return eligibility checks against your exact policy, RMA creation or return-label workflows where supported by your stack, and escalation to your team when approval is required.
Warranty Claims
Policy lookup, required-detail collection, and claim routing completed in minutes. Complex or high-value warranty cases are escalated with product, order, and customer context attached.
Trained on your brand voice and escalation rules. The agent knows the difference between a routine tracking question and a defective product claim - and responds accordingly.
Plugs Into Your Existing Stack
No ripping and replacing. Helpify connects to the tools you already run your business on.
Voiceflow handles the customer conversation. n8n handles backend automation, routing, logging, and integrations.
Shopify
Orders, catalog, inventory
Gorgias
Helpdesk ticketing and escalation
Zendesk
Helpdesk ticketing and escalation
Klaviyo
Email capture and customer flows
ShipStation
Freight and tracking workflows
Voiceflow
Agent orchestration and conversation flows
n8n
Backend automation, routing, logging
Full setup included. No dev work required on your end.
Up and Running in 14 Days
From signed agreement to live agent — fully done-for-you, no technical setup required on your end.
We Audit Your Catalog and Tickets
We analyze your top 200 support tickets, map your full product catalog, and identify the highest-impact automation opportunities. We identify which requests should be resolved automatically, which should become structured cases, and which should always route to a human.
We Build and Train Your Agent
Our team builds your AI agent on your exact products, shipping policies, warranty terms, and brand voice. Shopify, helpdesk, tracking, and notification integrations are configured and tested against your actual workflows before launch.
You Go Live in 14 Days
Your AI goes live across your chosen channels. We monitor 100% of conversations in week one and tune the agent in real time. We monitor both conversation quality and backend handoff quality - not just chatbot response accuracy. You receive weekly performance reports from day one.
Fully done-for-you. Your only job during onboarding: a 30-minute discovery call and final approval before go-live.
