Recover $210K in Annual Profit With AI Support Built for Home Gym Brands
We help home gym equipment brands at $1M to $15M ARR recover lost pre-purchase leads and resolve 60% of support tickets with AI agents trained on your full catalog, freight policies, and brand voice.
Your Support Queue Is Costing You
More Than You Think
Every unanswered ticket is a lost sale or a frustrated customer. Here is what is draining your team.
Compatibility Questions Go Unanswered
Shoppers ask if the squat rack fits their ceiling or if plates work with their barbell. No reply within the hour means they buy elsewhere — your competitor wins on response speed, not product.
Freight Confusion Kills Conversions
LTL freight on 300-lb equipment terrifies first-time buyers. Questions pile up around liftgate requirements, delivery windows, and damage risk. Your team burns hours repeating the same answers.
WISMO Floods Your Inbox Daily
"Where is my power rack?" floods support queues every day orders ship. Repetitive, low-value, high-volume — and every one requires a human to look up an order and type a reply.
Returns and Warranty Handled Manually
Damaged-on-arrival equipment, warranty claims, and return logistics each require individual handling. Delays frustrate customers, and the manual workload compounds as your volume grows.
What We Handle
Every ticket type your team handles daily — from first question to final resolution — automated and resolved without human involvement.
Pre-Purchase
45% of ticketsPost-Purchase
55% of ticketsPre-Purchase Profit Recovered / Year
$0
for a $5M Shopify home gym brand at 20% net margin
Every Unanswered Question Is a Lost Sale
Home gym equipment shoppers research before they commit. They ask about ceiling clearance, weight capacity, plate compatibility, and lead times. If your team does not answer within the hour, they buy from a competitor who does.
Our AI agent answers live — 24/7 — pulling specs directly from your Shopify catalog and calculating fit math on the spot. No handoff. No delay. No lost sale.
Book a Strategy Call25% of Your Tickets Are Just “Where’s My Order?”
WISMO is the highest-volume, lowest-value ticket type in equipment ecommerce. Your best customer service rep is answering the same question 40 times a day while higher-value cases wait.
Helpify integrates directly with ShipStation and the Shopify Orders API to deliver real-time order status in 5 seconds — automatically, 24/7, before a ticket is ever created.
Of all post-purchase tickets
0%
resolved automatically before reaching your helpdesk
Returns, Warranty and Damaged Items
Handled With Precision
A 300-lb barbell arriving damaged is a high-stakes moment. Our AI handles the resolution process — with care — while routing exceptions to your team with full context pre-loaded.
Damaged-on-Arrival Equipment
Immediate empathetic acknowledgment, photo collection prompt, and automatic escalation to your team with full order context attached. The customer feels heard. Your team gets what they need to act.
Returns and Exchange Processing
Return eligibility check against your exact policy, RMA generation, return label dispatch, and status updates throughout the return window — handled without a human in the loop.
Warranty Claims
Policy lookup, eligibility determination, and claim routing completed in minutes. Complex or high-value cases are escalated with all relevant order and product data pre-loaded for your team.
Trained on your brand voice. The agent knows the difference between a shipping delay and a defective product — and responds accordingly. Not robotic. Not generic. Your brand, automated.
Plugs Into Your Existing Stack
No ripping and replacing. Helpify connects to the tools you already run your business on.
Shopify
Orders, catalog & inventory
Gorgias
Helpdesk & ticketing
Zendesk
Helpdesk & ticketing
Klaviyo
Email capture & flows
ShipStation
Freight & tracking
Voiceflow
Agent orchestration
n8n
Backend automation
Full setup included. No dev work required on your end.
Up and Running in 14 Days
From signed agreement to live agent — fully done-for-you, no technical setup required on your end.
We Audit Your Catalog and Tickets
We analyze your top 200 support tickets, map your full product catalog, and identify the highest-impact automation opportunities. You get a clear picture of what will be automated before we build a single flow.
We Build and Train Your Agent
Our team builds your AI agent on your exact products, shipping policies, warranty terms, and brand voice. Shopify and helpdesk integrations are configured and tested against live data — not synthetic examples.
You Go Live in 14 Days
Your AI goes live across your chosen channels. We monitor 100% of conversations in week one and tune the agent in real time. You receive weekly performance reports from day one.
Fully done-for-you. Your only job during onboarding: a 30-minute discovery call and final approval before go-live.
